Shipping policy

Shipping Policy

Last updated: September 2026

At Humanity Bridge, all products currently offered through our store are digital products, including eBooks, journals, workbooks, guides, and downloadable resources.

Because our products are delivered electronically, no physical item is shipped and no traditional shipping carrier is used.

Digital Delivery

After your payment is successfully confirmed, your digital product may be delivered through one or more of the following methods:

A download link displayed after checkout.
A download link sent to the email address provided during purchase.
Access through your customer account, when available.
Another electronic delivery method provided by our store or digital delivery platform.

Please make sure the email address entered during checkout is accurate and accessible.

Delivery Time

Digital products are generally made available shortly after successful payment confirmation.

In most cases, access is provided within a few minutes. However, occasional delays may occur due to:

Payment processing.
Security or fraud prevention reviews.
Incorrect customer information.
Email delivery delays.
Technical issues involving Shopify or other service providers.

If you have not received access to your product after a reasonable period, please contact our support team.

No Physical Shipping

Humanity Bridge currently specializes in digital products only.

This means:

No physical package will be mailed.
No shipping carrier will be used.
No tracking number will be provided.
No physical delivery schedule applies.

If Humanity Bridge offers a physical product in the future, any applicable shipping terms will be clearly stated on that specific product page.

Shipping Fees

Because our products are digitally delivered, standard physical shipping fees do not apply.

Any charges shown during checkout will be clearly displayed before your order is completed.

International Orders

Digital products may be purchased from supported locations where our store and payment providers are available.

Because delivery is electronic, there are generally no traditional international shipping or customs charges.

However, customers remain responsible for any taxes, currency conversion fees, payment provider charges, or other costs that may apply under local law or through their financial institution.

Missing Digital Delivery

If you have completed your purchase but cannot access your digital product, please check:

The email address used during checkout.
Your spam or junk folder.
Your promotions folder, if applicable.
Your order confirmation page.
Any download instructions displayed after checkout.

If you still cannot access your purchase, please contact us and provide:

Your full name.
Your order number.
The email address used during checkout.
The name of the product purchased.
A short description of the issue.

Incorrect Email Address

Customers are responsible for entering accurate contact information during checkout.

If you entered an incorrect email address, please contact us as soon as possible.

We may request information to verify the purchase before resending access or updating order details.

Device and File Compatibility

Customers are responsible for using a device and software capable of opening the provided digital file format.

Our digital products are generally designed to be accessed on common devices such as:

Smartphones.
Tablets.
Laptops.
Desktop computers.

If you experience a technical problem with a digital file, please contact our support team so we can review the issue.

Download Access

Where applicable, download links may be subject to technical limits, access restrictions, or expiration periods established by the digital delivery provider.

We recommend downloading and securely saving your purchased files after receiving access.

Digital products are intended for personal use in accordance with our Terms of Service.

Delivery Issues

If a technical issue on our side prevents you from accessing your purchase, we will make reasonable efforts to restore access or provide the digital product again.

If the issue cannot be resolved, any applicable refund request will be reviewed according to our Return and Refund Policy.