Return and Refund Policy

Last updated: September 2026

At Humanity Bridge, we want every customer to have a clear and reliable purchasing experience. Because our store specializes in digital products, including eBooks, journals, workbooks, guides, and downloadable resources, our return and refund policy differs from policies that apply to physical goods.

Digital Products

All products sold by Humanity Bridge are delivered electronically unless a product page specifically states otherwise.

No physical item is shipped.

Once a digital product has been delivered, downloaded, accessed, or otherwise made available to the customer, it generally cannot be returned in the same way as a physical product.

For this reason, digital purchases are generally considered final once access has been provided, except where a refund is appropriate under this policy or required by applicable law.

When a Refund May Be Considered

We may review refund requests in situations such as:

• You were charged more than once for the same purchase.
• You received a different digital product from the one you ordered.
• The file is corrupted or cannot be opened and we are unable to resolve the issue.
• A technical problem on our side prevents you from accessing your purchase.
• A refund is required under applicable consumer protection law.

If you experience a technical or download issue, please contact us first. In many cases, we can restore access or provide a replacement file.

Change of Mind

Because digital products can become accessible shortly after purchase, refunds are generally not provided for:

• Change of mind.
• Accidental purchases after digital access has been provided.
• Failure to read the product description before purchasing.
• Personal preference regarding the content, format, writing style, or subject matter.
• Failure to download, use, or complete the purchased product.

Nothing in this section limits any rights that cannot legally be waived or excluded.

Refund Requests

If you believe your purchase qualifies for a refund, please contact us and provide:

• Your full name.
• The email address used during checkout.
• Your order number.
• The name of the product purchased.
• A short explanation of the issue.
• Screenshots or other supporting information, if relevant.

All refund requests are reviewed individually.

Submitting a request does not automatically guarantee that a refund will be approved.

Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Once the refund has been processed by us, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Duplicate Charges

If you believe you were charged more than once for the same order, please contact us before opening a payment dispute.

We will review the transaction and assist you as quickly as possible.

Unauthorized Transactions

If you believe a purchase was made using your payment method without your authorization, contact your bank or payment provider immediately.

You may also contact our support team with the relevant order information so we can review the transaction from our side.

Problems Accessing a Digital Product

If you have not received or cannot access your digital purchase, please first check:

• The email address used during checkout.
• Your spam, junk, or promotions folders.
• Your order confirmation page.
• Any download instructions provided after checkout.

If the issue continues, contact us and include your order details.

No Physical Returns

Humanity Bridge currently specializes in digital products.

There is normally no physical item to return and no return shipping process.

Please do not send any materials to our business address unless our support team has specifically instructed you to do so.

Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived.

Where applicable law provides additional refund, cancellation, or consumer protection rights, those requirements will apply.

Contact Us

If you have questions about a purchase, digital delivery, or refund eligibility, please contact:

Humanity Bridge
837 Walnut St
Mount Vernon, Indiana 47620
United States

Email: marc2009goat@outlook.com
Phone: +1 725-938-5295

When contacting us about an order, please include your order number and the email address used during checkout.